Server Management
If your GreenArrow server is hosted by GreenArrow, then server management including both daily, and monthly backups is already included in what you’ve purchased. This page describes a server management package that we offer to non-hosted customers.
For an additional fee, GreenArrow can provide the following services which are not normally included in our support:
- System administration of the server and operating system for the purpose of running the GreenArrow software.
- Interaction with the hosting provider about system administration details.
- A monthly operational review of the software and operating system, including:
- CPU usage
- Bandwidth usage
- Disk space usage
- Memory utilization
- Number of processes
- Disk IO utilization
- Backups
- Automated server monitoring. If our monitoring system detects that a managed server is offline, it will page GreenArrow’s on call technician. (Administrative rights and notifications about scheduled maintenance with the hosting vendor are required for 24 hour monitoring)
- Provide nightly server backups.
- Integration with our system management server
- Automatic monthly updates to your OS and GreenArrow software
In order to be eligible for our server management package, you must:
- Provide full administrative login credentials to GreenArrow to your server.
- Have your server hosted at a GreenArrow approved hosting vendor.
- Provide a server that is running the latest version of CentOS that GreenArrow supports.
- Provide full administrative rights on this server with your hosting vendor and notifications about scheduled maintenance from the hosting vendor. (This is required for 24 hour monitoring.)
- Only use the server for running GreenArrow software.
- Receive approval from GreenArrow.