Technical Support Contact Info

Our technical support team is available from Monday through Friday from 8:30 am to 5:00 pm US Central Time.

We recommend sending in requests via tickets when possible, so that the first available person in technical support can respond.

Support Tickets:

  • Open a support ticket via email:
  • Open a ticket via the web: https://drhinternet.zendesk.com/tickets/new

Telephone:

  • Toll Free: 866-374-4678 x3
  • International: 219-472-2420 x3

Emergency Contact Information

We know that uptime is critical for all of our customers, and problems don’t always happen when it is convenient.

We offer 24x7 support for Severity 1 issues.

A Severity 1 issue is defined as: the Software is not operational and/or there is a critical loss of its capability, or the frequency of failure precludes production use – provided that the software is installed in the correct operating environment.

Please call our Severity 1 Emergency phone number: (219) 200-3006. You will receive a call back within one hour.

Sending an SMS / text message to any contact number will not reach us.

Please note that after-hours support for non-emergencies may be subject to our after-hours service rate.

Click Here for the current time in US Central time zone.

PDF Version for offline access

Click here to download an offline (PDF) version of this contact info so you have it even if our documentation is offline.